Welcome to B.well tots!

We’re so glad you’re here! Our team is eager to support your little one and to make this the best experience possible for your family.

This guide will help you know what to expect and where to find what you need.

What it is: Every family starts with an evaluation. This helps your provider understand your child’s unique needs.

  • Length:

    • Evaluations: up to 75 minutes

    • Regular sessions: up to 50 minutes

Your First Appointment: Evaluation

Scheduling Appointments

The easiest way: schedule follow-up appointments right after your session with your provider.

JaneApp is your online portal. Here’s what you can do there:

  • Schedule and view appointments

  • Access chart notes from your provider

  • Make payments and download receipts

Your Jane Account

Booking policy: Payment is required at booking for all evaluations.

  • Cancellation policy:

    • Cancel or Reschedule with 48+ hours notice → no fee

    • Reschedule within 48 hours → $25 admin fee

    • Cancel within 48 hours → 50% of appointment fee charged

  • Payment policy:

    • A $25 admin fee will be charged for any declined payment that is not settled within 48 hours

We know life with kids can be unpredictable. Please communicate as soon as possible — we’ll do our best to accommodate.

Billing and Cancellation Policies

Scheduling or technical questions:

Questions for your provider:

  • Use the JaneApp Chat (your provider will send you a welcome message after your evaluation to activate this function)

  • Email your provider directly

  • Schedule a quick phone or virtual check-in if needed

If someone other than a parent (like a nanny or relative) brings your child, we recommend setting up regular parent consultations. This ensures you stay connected and carry-over strategies at home.

Communication

We’re here for you and your family.

Thank you for trusting us with

your child’s growth!

Click here to request a consult!