Welcome to B.well tots!

We’re so glad you’re here!

Our team is eager to support your family and to make this the best experience possible for your child, and you.

T

Start here

This guide will help you know what to expect and where to find what you need —

Your First Appointment: Evaluation

Every family starts with an evaluation. This helps your provider understand your child’s unique needs and work with the family to determine best goals and plan of care.

    • Evaluations: up to 75 minutes

    • Regular sessions after evaluation: up to 50 minutes

Your Jane Account

JaneApp is your online client portal. You can create a profile on Jane, set your first session or appointment and start getting in touch with us.

Here’s what you can do there:

  • Schedule and view appointments

  • Access chart notes from your provider

  • Make payments and download receipts

Scheduling Appointments

The easiest way: schedule follow-up appointments right after your session with your provider.

FAQs

  • Booking policy: Payment is required at booking for all evaluations.

    • Cancellation policy:

      • Cancel or Reschedule with 48+ hours notice → no fee

      • Reschedule within 48 hours → $25 admin fee

      • Cancel within 48 hours → 50% of appointment fee charged

    • Payment policy:

      • A $25 admin fee will be charged for any declined payment that is not settled within 48 hours

    We know life with kids can be unpredictable. Please communicate as soon as possible — we’ll do our best to accommodate.

  • Scheduling or technical questions:

    Questions for your provider:

    • Use the JaneApp Chat (your provider will send you a welcome message after your evaluation to activate this function)

    • Email your provider directly

    • Schedule a quick phone or virtual check-in if needed

    If someone other than a parent (like a nanny or relative) brings your child, we recommend setting up regular parent consultations. This ensures you stay connected and carry-over strategies at home.

Tiny Changes. Massive Impact.

Get in touch with us